Terms & Conditions – AGENCY Paris

Welcome to Agency Paris. These Terms & Conditions (the “Terms”) are designed to govern our services, protect both parties, and reflect the philosophy of trust, creativity, and excellence that defines our agency.
By accessing our services or placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms.

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1. Eligibility

Our services are available exclusively to clients and partners who:

• Are of legal age in their country of residence.
• Are authorized to enter into commercial or professional agreements.
• Commit to providing accurate information and respecting the confidentiality of all exchanges.

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2. Our Services

Agency Paris provides tailored solutions in the following areas:

• Talent management & representation.
• Brand strategy & creative consulting.
• Art direction & production services.
• Luxury concierge and exclusive experiences.
• Personalized and print-on-demand products (premium gifts, branded items, limited editions).

Our service offering may evolve over time to incorporate new solutions, always with the goal of excellence and innovation.

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3. Client Commitments

By collaborating with Agency Paris, you agree to:

• Provide accurate and up-to-date information.
• Respect agreed timelines and financial obligations.
• Use our platforms and services in a fair, professional, and lawful manner.

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4. Intellectual Property

• The name Agency Paris, its content, creations, designs, texts, images, concepts, and materials are protected under international intellectual property laws.
• Any reproduction, adaptation, distribution, or exploitation without prior written consent is strictly prohibited.

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5. Orders & Payments

Our services include both intangible services and physical products.

• Services: Subject to a signed contract or quotation. Validation constitutes a binding agreement.
• Physical products: Prices are displayed in €/$/£, excluding taxes and shipping. Full payment is required at checkout.
• Payment methods: Credit cards, bank transfers, or approved payment providers.
• Order confirmation: An order is confirmed once payment has been received.
• Cancellations:

Services: Non-cancellable once work has begun.

Products: Cancellable only before production or shipping begins.

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6. Returns, Refunds & Exchanges

Services

• Services (consulting, creative work, representation, production) are customized and therefore non-refundable once initiated.
• Early termination terms, if any, will be outlined in each specific contract.

Physical Products

Return window: 30 days from delivery.

Conditions: Items must be unused, in original condition, and in original packaging.

Exclusions (final sale unless defective or incorrect):

• Personalized or custom-made products.
• Hygiene-sensitive items: cosmetics, lingerie, swimwear, …
• Digital products (downloads, licenses).
• Sale or discounted items.

Refunds: Processed to the original payment method after inspection of returned items. Return shipping costs are the responsibility of the customer unless the error is attributable to Agency Paris.

Exchanges: Offered only for defective or damaged products, replaced at no additional cost.

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7. Client Conduct

Our services and platforms are intended for professional and creative use. Any abusive, fraudulent, unlawful, or disruptive activity may result in restricted or terminated access.

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8. Data Protection & Confidentiality

We value and protect the privacy of our clients and partners.

• Personal data is processed in accordance with our Privacy Policy.
• For European clients, full compliance with the General Data Protection Regulation (GDPR) is ensured.
• Confidentiality and discretion are guaranteed in all professional engagements.

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9. Limitation of Liability

Agency Paris shall not be held liable for indirect, incidental, or consequential damages arising from the use of our services, except in cases of gross negligence or willful misconduct.

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10. Governing Framework

• These Terms are interpreted in line with international standards of commerce and client relations.
• For European clients, our services fully comply with applicable EU consumer and e-commerce laws.
• Internationally, we follow best practices to ensure compliance with local requirements.

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11. Updates to the Terms

Agency Paris may update these Terms to reflect changes in law, practice, or business operations. Updates will be published on this page.

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12. Contact

For any questions regarding these Terms, please contact us: contact@creativeagencyparis.com